Refund Policy

This Refund Policy applies to purchases of digital products from the Themesic website, operated by Reed Limited (Web Development Services), Irakleous 2, 13673 Athens, Greece (Company Number 177479303000). It forms part of our Terms of Service.

1.All sales are final

Because our products are digital goods that are downloaded and can be copied and used immediately, we do not offer refunds, exchanges, or cancellations once an order is completed and the product has been made available for download. Reasons that do not qualify for a refund include, without limitation:

• changing your mind, buying by mistake, or buying a duplicate of something you already own;
• lack of the technical skill or environment needed to use the product;
• compatibility issues you could have verified from the product description, requirements, demo, or documentation before buying;
• the product not matching an expectation that was never stated on the product page.

2.EU right of withdrawal

If you are a consumer in the EU/EEA, you normally have a 14-day right of withdrawal for distance purchases. For digital content supplied immediately, this right does not apply once supply has begun, where you have given prior express consent and acknowledged that you lose the right of withdrawal (Article 16(m), EU Consumer Rights Directive 2011/83/EU). By purchasing and downloading, you request immediate performance and acknowledge that you thereby lose your 14-day right of withdrawal.

3.When we may still issue a refund

We will review requests in good faith and may issue a refund at our reasonable discretion where:

• you were charged more than once, or charged in error, for the same order;
• the product was never delivered and we are unable to deliver it within a reasonable time;
• the product has a material defect that makes it substantially unusable, you have reported it with enough detail for us to reproduce it, and we are unable to provide a fix or workaround within a reasonable time.

Approved refunds are issued to the original payment method. We may verify the issue and require that you cease using and delete the product as a condition of the refund.

4.Your statutory rights

Nothing in this policy limits or excludes any rights you have under mandatory consumer-protection law, including remedies for digital content that is faulty, not as described, or not fit for purpose. Those statutory rights always apply in addition to this policy.

5.Products purchased on CodeCanyon

Some partner products are sold exclusively on Envato Market (CodeCanyon). Purchases made there are governed by Envato's refund policy and handled by Envato, not by us. Please use Envato's process for any refund request relating to a CodeCanyon purchase.

6.Billing and Merchant of Record

Direct purchases are processed by our payment provider acting as Merchant of Record, which handles billing, tax, and refund settlement on our behalf. Approved refunds may therefore be processed through the provider, and their terms also apply to your transaction.

7.Chargebacks

If you believe a charge is wrong, please contact us first - we can usually resolve it faster than your bank. Initiating a chargeback or payment dispute without contacting us may result in suspension or termination of the related license while the dispute is investigated.

8.How to request a refund

Email [email protected] within 14 days of your purchase with your order number, the email used at checkout, the product name, and a clear description of the problem (including steps to reproduce and screenshots where relevant). We aim to respond within a few business days.